The Importance of Managed Services and Cybersecurity with Ivan Fernandez

SHOW NOTES:

In this episode, host Alan Armijo chats with Ivan Fernandez, owner of SPN Networks, a Managed Services IT provider. Ivan discusses the customer service excellence instilled in their employees, the role of 'charm school' in training technicians, and the services they offer including network upgrades, cybersecurity, cloud migrations, and support for various industries such as apparel and construction. Ivan explains SPN’s focus on client satisfaction. He also covers the company’s territory, client base, and the critical role of continuous employee certification. Ivan shares insights into SPN Networks' operational strategies, highlights the significance of B2B Power Partnerships and how SPN Networks collaborates with other businesses for mutual growth.

IT MANAGEMENT & CONSULTING PROVIDER
Ivan Fernandez  |  SPN Networks, Inc.
Power Partners: Cyber Security and IT Services, CPA and Financial Services Companies, Law Firms​
Member Since February 2024​ 
Click Here for Ivan's Account Page & Contact Information

• Power Partners USA website - www.PowerPartners.us
• Power Partner Members - "Explained Here" - www.PowerPartnersUSA.net (short Q&A Video and Podcasts)

• Graphics by Debra Armijo - www.iTrustMarketing.biz
• Music by Joan Jones - www.clubjoan.com

Have a question for Power Partners USA or any of its members? Call, write or text Alan Armijo - info@powerpartners.us 562-843-7801

Chapters

• 0:44 Meet Ivan Fernandez of SPN Networks
• 1:20 Overview of SPN Networks' Services
• 2:50 2024 Business Performance and Growth
• 3:45 Service Territory and Clientele
• 4:34 Employee Training and Certifications
• 7:33 Importance of Customer Service in IT
• 11:39 Client Makeup and Industry Focus
• 14:50 Ivan Breaks Down Managed IT Services Across Industries
• 17:22 Managed IT Services and Client Support
• 24:27 Power Partners and Referral Network
• 33:19 Common Misconceptions About Managed IT